To get Support, Contact Support!
To get Support, Contact Support!
30th May 2023 By Adosphere
Workplace from Facebook is a platform that works to assist organisations in making their daily functioning simple, and uncomplicated. Along with that, it also focuses on what people require the most – to connect, communicate, and collaborate. We, as Adosphere – Workplace from Facebook Partner, understand the need of helping make people’s life in their organisations easier. With that in mind, we assist all those who are trying to adopt the Workplace from Facebook platform.
What’s the matter?
On a lot of occasions, while working, employees are faced with doubts that need answers from experts, or people who know the topic well. Such concerns, if not addressed on time by the people who have specific knowledge, lead to even more issues for the employees. With queries unanswered, it is bound to have an adverse effect on the productivity of the individuals, and the organisation, as a whole. There are helplines, but they simply take too long! Not anymore, though. The Contact Support feature available for Admins in Workplace from Facebook platform is easy to use, and time efficient, too!
The one absolute answer!
For Workplace from Facebook, the priority is definitely simplifying the lives of the members of organisations all around the globe. Nothing comes before that. Thus, whenever employees working in an organisation that has Workplace from Facebook are faced with doubts or queries, it is very easy for them to get the answers. Take, for instance, an employee, an Admin at that, who simply cannot understand the most recent technical update that the organisation has adopted. It’s an important update that all employees have to use for their daily work, and not being able to understand will hinder not just his productivity, but also of all people under him. He’s asked the IT department, but their explanation hasn’t helped. Now, instead of worrying about something that’s definitely not in his hands, he decided to reach out to Contact Support. Within a matter of hours, he was able to get his doubts solved, and further explain to all people under him.
How to Access Contact Support?
Contact support can be accessed by Admins through the Admin Panel.
- Once the Contact Support option is opened, there are two options visible on the screen – Workplace Status, and Direct Support.
- By clicking on Workplace Status, the current status of how Workplace is functioning, and a history of previous errors can be seen.
- By clicking on Direct Support, and then ‘Ask a Question’, a list of topics is visible, and one has to choose what topic closely pertains to their doubt, and then proceed accordingly.
- For example, if one chooses General Inquiry, the Title of Doubt is asked, followed by a description. Then, the Priority is asked - whether it is None, Low, Medium, High.
- This is followed by optional questions, and an option of attaching files, if required. Once a query has been raised in Contact support, no matter the Priority level, a response with a solution will be available within a matter of 24 hours.
Summing it up –
In Workplace from Facebook, by simply clicking on Contact Support, a new world of answers opens up. Not just Contact Support, users and admins on Workplace also have access to the Workplace Help Center, Workplace Help Community and the Customer Resource Center. To further learn about new interesting facts and features, don’t hesitate and rush to check out Workplace from Facebook!
